Frequently asked about our privacy practices
Your DANA, OVO, GoPay or QRIS transaction details are stored securely and matched to your account for verification. After withdrawal, we keep the transaction record encrypted for 7 years for fraud prevention and regulatory compliance. The payment method itself is never shared with third parties.
Yes. Go to Settings → Privacy & Data → Download My Data in your account lobby. You'll receive a file with your registration info, deposit and withdrawal history, gameplay records and device logs via email within 5 business days.
We log your IP address and approximate location for fraud detection and account security. If we notice unusual login locations, we may ask for additional verification via email or SMS. You can review your login history and connected devices in Account Settings.
Contact our support team via live chat or email to request account deletion. We delete personal data like your name, email and phone within 30 days. Transaction records required by law are retained encrypted for 7 years but are not linked to your account name.
Live casino tables and slot games are powered by partner studios; they receive only your player ID and gameplay data needed to run the games. They do not see your full name, payment methods or account balance. All data-sharing is encrypted and contractually restricted.
Your account is encrypted regardless of location. We detect login attempts from new cities and may send a verification code to your email or SMS. Two-factor authentication in your Settings adds an extra layer. Local deposits via DANA, OVO, GoPay and QRIS are verified in real time with your bank.
Log out immediately and contact live chat or email support. We'll review your device logs, recent logins and transactions within 24 hours. If fraudulent activity is detected, we'll secure your account, verify your identity and process any legitimate dispute claims.
